Major Accountabilities

1. Digital Strategy Development & Brand Alignment

• Propose, develop, and manage tailored digital engagement strategies that effectively interact with healthcare professionals and patients
• Align digital initiatives with specific brand needs and strategic objectives
• Drive innovation in customer engagement approaches across diverse therapeutic areas

2. Strategic Planning & Stakeholder Collaboration

• Partner closely with digital business owners throughout the strategic planning cycle to proactively design digital engagement activities
• Provide expert guidance on digital governance frameworks and requirements
• Pre-engage supporting functions to identify and address potential challenges early in the process
• Facilitate strategic discussions around known problem statements and solution development

3. Digital Governance Champion

Serve as the central authority for digital governance, working seamlessly with digital business owners and cross-functional teams including Legal, Brand Protection, Procurement, Ethics, Risk & Compliance, Data Privacy, Information Security, Regulatory Affairs, Patient Safety, and Quality Assurance.

Key Responsibilities:

• Single Point of Contact: Act as the primary liaison for all digital governance matters
• Integration Leadership: Support digital business owners in orchestrating local compliance requirements
• Decision Clarity: Provide clear guidance on decision mandates and responsibilities across supporting functions
• Audit Leadership: Lead back-office operations during audits and inspections related to digital governance

4. Business System Owner (BSO) Excellence

Take full operational responsibility for system governance, data management, and end-to-end oversight of digital platforms.

Core Functions:

• System Governance Leadership: Maintain real ownership of assigned systems and define future strategic direction
• Business Process Expertise: Deep understanding of relevant business processes and supporting system architecture
• Outcome Definition: Establish and monitor expected business outcomes supported by applications
• Workflow Optimization: Document and clarify business workflows, terminology, and critical functions
• System Accessibility: Ensure system availability and accessibility across the organization

Additional Specifications

Project Excellence

• Deliver all projects on-time within stipulated deadlines
• Integrate seamlessly with design teams responsible for omnichannel initiative planning and deployment
• Apply advanced project management methodologies to ensure successful execution

Key Performance Indicators (KPIs)

• Stakeholder Satisfaction: Achieve high satisfaction ratings from digital business owners regarding support and information delivery
• Speed-to-Market: Accelerate time-to-market for digital engagement activities and innovation/pilot trials
• Compliance Excellence: Maintain 100% compliance across all digital governance requirements

Candidate Profile

Education & Qualifications

• University degree required
• Languages: Fluency in Spanish and English

Essential Experience

• Project Management: Proven track record in managing complex, multi-stakeholder digital projects
• Agency Management: Experience working with external agencies and vendor relationships
• Digital Expertise: Strong digital acumen with understanding of current and emerging technologies
• Data Analytics: Proficiency in data analysis and performance measurement

Core Competencies

• Active Listening: Exceptional ability to understand stakeholder needs and requirements
• Communication Excellence: Outstanding verbal and written communication skills across diverse audiences
• Cross-functional Collaboration: Proven ability to work effectively with multiple departments and stakeholders

Technical & Functional Skills

• Digital platform management and optimization
• Regulatory compliance in pharmaceutical/healthcare digital environments
• System governance and business process optimization
• Data privacy and security protocols
• Omnichannel strategy development and execution